Terms of Service.

1. Who we are

Snippli ("Snippli", "we", "us") is a product operated by Foldercrate, an independent software studio based in Switzerland. You can reach us at info@snippli.com. Learn more about the studio at foldercrate.com.

2. Acceptance of these terms

By creating a Snippli account, installing our script on a website, or using any part of the Service, you confirm that you have read, understood and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are agreeing on behalf of an organisation, you confirm that you are authorised to bind that organisation.

If you do not agree to these Terms, you must not use the Service.

3. The service

Snippli is a software-as-a-service platform that lets you build and embed conversion widgets, including but not limited to social proof notifications, lead capture forms, popup bars, modals, feedback collectors and chat triggers. On websites you own or operate (the "Service").

The Service is delivered through the dashboard at snippli.com, the embed script, and the public REST API.

4. Your account

You are responsible for keeping your login credentials confidential and for all activity that happens under your account. You must notify us promptly of any unauthorised access. We may suspend accounts where we have a reasonable suspicion of fraud, abuse or violation of these Terms.

Accounts may only be used by the natural person or organisation that registered them. Sharing a single account across multiple unrelated organisations is not permitted.

5. Acceptable use

You agree not to use the Service to:

• display fabricated, misleading or fraudulent social proof (e.g. fake conversions, fictitious testimonials);
• collect personal data without a lawful basis or proper notice to your visitors;
• upload content that is illegal, infringes intellectual property, contains malware, or harasses, defames or endangers any person;
• circumvent technical limits, rate limits, security controls or pricing tiers;
• resell, white-label or sublicense the Service except under a separate agreement with us;
• use the Service in violation of any applicable law, including consumer protection, advertising and data protection laws.

We reserve the right to remove content, disable widgets or suspend accounts that we reasonably believe breach this section.

6. Subscription, fees and billing

Plans and trials

Snippli offers a free plan and paid subscription plans as described on the pricing page. The free plan is subject to the usage limits published there and may be used for as long as those limits are respected. Upgrading to a paid plan starts a recurring subscription that continues until you cancel it.

Fees and currency

Fees are stated in US Dollars (USD) and are exclusive of any applicable taxes (including VAT) unless explicitly stated otherwise. You authorise us, through our payment processor (Stripe), to charge your selected payment method for the recurring subscription fee.

Billing cycle

Subscriptions automatically renew at the end of each billing period (monthly or yearly, as selected) until cancelled. Cancellation takes effect at the end of the current billing period.

Refunds

Except where required by mandatory consumer protection law, fees already paid are non-refundable. We may, at our discretion, prorate refunds for service outages or other exceptional circumstances.

Failed payments

If a payment fails, we may suspend or limit your access to the Service after a reasonable grace period and after notifying you by email.

7. Your content and visitor data

You retain ownership of all content you upload to Snippli (e.g. widget copy, images, customer reviews) and of all personal data you collect from your website visitors via the Service ("Customer Data").

You grant us a limited, non-exclusive, worldwide licence to host, process, transmit and display your content and Customer Data only for the purpose of providing and improving the Service.

With respect to Customer Data that constitutes personal data under applicable law (such as GDPR or the Swiss FADP), we act as a processor and you act as the controller. Our role and obligations as a processor are described in our Privacy Policy and any applicable Data Processing Addendum.

8. Privacy and data protection

We process personal data in accordance with our Privacy Policy, which is incorporated by reference into these Terms. We host all customer and visitor data exclusively in Switzerland on infrastructure operated by Hostpoint AG.

You are responsible for: (i) providing your visitors with all required notices and obtaining any required consents under applicable law; (ii) configuring widgets in a way that complies with consumer protection and advertising rules; (iii) responding to data subject requests directed at you as the controller.

9. Intellectual property

Snippli, including the dashboard, embed script, REST API, documentation, designs and brand assets, is and remains the property of Snippli and its licensors. We grant you a non-exclusive, non-transferable, revocable licence to use the Service during your subscription, solely for your internal business purposes.

You may not copy, modify, reverse-engineer, decompile or create derivative works of the Service except to the extent permitted by mandatory applicable law.

10. Confidentiality

Each party may receive non-public information from the other ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms and protect it with at least the same care it uses for its own confidential information. This obligation does not apply to information that becomes public through no fault of the receiving party, was independently developed, or must be disclosed by law.

11. Disclaimer and warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by applicable law, we disclaim all warranties, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted operation. We do not warrant that the Service will be error-free, that defects will be corrected, or that any specific commercial outcome (such as conversion lift) will be achieved.

12. Limitation of liability

To the maximum extent permitted by applicable law:

• neither party is liable for indirect, consequential, incidental, special or punitive damages, including loss of profits, revenue, goodwill or data;
• each party's aggregate liability under these Terms in any 12-month period is limited to the fees paid by you to Snippli in the 12 months preceding the event giving rise to the claim;
• nothing in these Terms limits liability for fraud, gross negligence, intentional misconduct, or any liability that cannot be limited by mandatory Swiss law.

13. Term and termination

These Terms remain in effect while you have a Snippli account. Either party may terminate by:

• cancelling the subscription through the dashboard (you), effective at the end of the current billing period;
• giving 30 days' written notice for any reason (us);
• terminating immediately for material breach that has not been cured within 14 days of written notice (either party).

On termination, your access to the Service will cease and we will delete or anonymise your data in accordance with our retention schedule, unless retention is required by law. You should export any data you wish to keep before cancelling.

14. Changes to the service or terms

We may update these Terms from time to time, for example to reflect changes in our Service, applicable law or commercial practice. We will notify you of material changes by email or through the dashboard at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Governing law and jurisdiction

These Terms and any dispute arising out of or relating to them, the Service, or your account are governed by the substantive laws of Switzerland, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction is the competent courts at the registered seat of Foldercrate in Switzerland, subject to any mandatory consumer protection venue rules that may grant you additional rights.

16. Contact

Questions about these Terms? Email us at info@snippli.com or via our Contact page.